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Thus, the users get valid and reliable data to the control of their areas of responsibility. The portfolio of almato also solutions for speech recognition and speech analysis. For a company it is important to decide not only on the best software, but make sure that ensures the correct use of the solutions under technological, procedural and legal aspects”, explains the challenges that will probably bring the workers Protection Act currently under discussion with Peter s. Hall, managing partner of almato GmbH., we now consider our solutions and implementations.” As a meaningful and easy-to-implement Addition to Click2Coach”almato quizTOOL” was presented. The software offers numerous possibilities for querying of authorisations and the monitoring of learning success in the consultants. Still presents almato Web-based platforms for performance management in the contact center.

This recording, quality monitoring, and e-learning are merged in an easy-to-use portal. The products allow the user-defined management and analysis of data and were awarded with the CRM Excellence Award in 2010. The Web-based platforms graphically the objectives and-abweichung, allowing to quickly see trends. Thus decision processes accelerated by almato solutions and necessary measures immediately recognized. In addition to the solutions for the contact center performance management almato also software for CRM offers in real time. This solution enables contact center agents flexibility on changing business requirements and unpredictable customer responses responding. To facilitate this, be during customer contact in real time data from the software solutions with the customers read and analyzed. On this basis, tailored recommendations be given on the basis of user-defined business rules, which make each employee the right decision for the customer and the company. The Managing Director and product manager of almato GmbH from February 22 to 24 at stand B7 in Hall 4 at the disposal are available for interviews and background discussions within the framework of the call center world.


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